Be the first, order the brand new Galaxy S24 FE, Galaxy Tab S10 Ultra, order the KING Galaxy S24 Ultra!

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

News For You
News For You
Notifications

Samsung launches live support application for Galaxy devices

General
By 

Last updated: April 8th, 2016 at 15:33 UTC+02:00

Samsung has just launched a brand new customer communication application which gives all Galaxy device owners instant access to support for any issues they may have with their handsets. The app, called Samsung Members, is available to download from the Galaxy Apps store today, and is set to come preloaded on the Galaxy S7 and Galaxy S7 edge in select countries, including China, Spain, Russia Brazil and UAE.

Users will not only have the facility to discuss queries with expert advisors, but will be able to reach out to a community of loyal Galaxy users all around the world, too. There’s also a dedicated diagnostics section, which can be used to run a number of tests on a device to ensure that it’s working correctly.

If the self-diagnostics test finds a critical error, Samsung Members will automatically open a Smart Tutor communication session. This lets users speak to a live customer service agent to gain advice and help in identifying and rectifying technical issues. The expert will even be able to take control of a device remotely to perform necessary fixes.

Samsung-Members

 

Source General Galaxy AppsGalaxy S7Galaxy S7 edgeSamsung Members
Galaxy AI summarized

Scroll for more related content
News For You

You might also like

Samsung Members app update points at upcoming One UI 7.0 beta release

Samsung Members app update points at upcoming One UI 7.0 beta release

Samsung was expected to release the One UI 7.0 beta update in late July 2024. However, the update was postponed after the company reportedly decided to work on the software longer to fix bugs. Now, it appears that Samsung is finally getting ready to open the One UI 7.0 Beta Program, as the company has […]

  • By Asif Iqbal Shaik
  • 3 weeks ago
Galaxy Note 7 fiasco might have given Oppo an important employee

Galaxy Note 7 fiasco might have given Oppo an important employee

Samsung and Oppo recently found themselves competing in the foldable phone market even though they barely operate in the same regions. However, OnePlus is an Oppo subsidiary representing its parent company in the foldable phone segment outside China. OnePlus's first Z Fold-like foldable device called ‘Open' is essentially the same Oppo Find N3 announced for […]

  • By Mihai Matei
  • 12 months ago
Samsung Members app revamped ahead of One UI 6 Beta update release

Samsung Members app revamped ahead of One UI 6 Beta update release

Ahead of the imminent One UI 6.0 Beta update release, Samsung has released an update to the Samsung Members app. This app serves as the official client for Samsung Members Community forum, where users can communicate with each other and get help from Samsung on certain matters. The latest Samsung Members app, with version number […]

  • By Asif Iqbal Shaik
  • 1 year ago
South Korean consumers can now self repair their Galaxy products

South Korean consumers can now self repair their Galaxy products

In an official newsroom post, Samsung Korea has announced that consumers can self-repair their Galaxy products starting today. Samsung is introducing a self-repair program in South Korea that will guide Galaxy product owners on how to repair their products. With the self-repair program in Korea, Samsung Galaxy owners will not only be able to visit […]

  • By Sagar Naresh
  • 1 year ago
You can now check Galaxy Watch 5 battery health from your phone

You can now check Galaxy Watch 5 battery health from your phone

A few days ago, Samsung announced a new feature allowing Galaxy Watch 5 users to change the camera zoom level on a connected phone. That update started rolling out yesterday, and it brings one more helpful feature: the ability to check the smartwatch's battery health from the paired smartphone. The new software update for the […]

  • By Asif Iqbal Shaik
  • 2 years ago
Samsung Members app updated with new UI, Android 13 themed icon

Samsung Members app updated with new UI, Android 13 themed icon

Samsung is rolling out an update to the Samsung Members app. The update bumps up the app's version to 4.4.00.15 and brings a redesigned UI and themed app icon on devices running Android 13 (One UI 5.0). If you didn't know already, Android 13 introduced a feature called themed app icons, which changes the color […]

  • By Asif Iqbal Shaik
  • 2 years ago