SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

News For You
News For You
Notifications

Consumer Reports finds that the Galaxy S7 Active doesn’t meet Samsung’s water-resistant claims

Phone
By 

Last updated: July 9th, 2016 at 11:41 UTC+02:00

For the past couple of years, Samsung has been releasing an “Active” variant of its Galaxy S flagships exclusively on AT&T in the U.S. The Active variants are positioned as rugged smartphones that are water, dust and shatter resistant. Previous handsets have owned up to these claims but Consumer Reports has tested the Galaxy S7 Active's water-resistant credentials and found that they're not exactly what Samsung claims them to be. Bear in mind that the Galaxy S7 and Galaxy S7 edge boast the same water-resistant claims and they have passed the tests.

Samsung claims that the Galaxy S7 Active has IP68 water-resistant certification which means that the handset can survive after being submerged in up to five feet of water for 30 minutes. This is the claim that Consumer Reports tested by placing a Galaxy S7 Active in a water tank pressurized to 2.12 pounds-per-square-inch which is the equivalent of just below five feet of water and set a timer for 30 minutes. The handset was removed after the time was up, Consumer Reports says that the display was obscured by green lines, the touchscreen wasn't responsive and that tiny bubbles could be seen in the front and rear camera lenses.

To ensure that this wasn't a defective unit a second Galaxy S7 Active was similarly tested and it too failed the test. The second unit's display cycled on and off every few seconds and that moisture was visible in the front and rear camera lenses. Water was also found in the slot which holds the SIM card. A few days after the tests the screens of both phones would light up when they were plugged in but the displays could not be read, the phones are no longer functional.

Samsung says that it has received “very few complaints” from customers who have faced similar issues and that in those cases the handsets were covered under warranty. It said in a statement that “There may be an off-chance that a defective device is not as watertight as it should be” and that it's investigating the issue. So until there's more information on this matter it would be best to avoid dunking your Galaxy S7 Active for half an hour just to be on the safe side.

Source Phone Galaxy S7Galaxy S7 ActiveGalaxy S7 edge
Galaxy AI summarized

Scroll for more related content
News For You

You might also like

Galaxy Note 7 fiasco might have given Oppo an important employee

Galaxy Note 7 fiasco might have given Oppo an important employee

Samsung and Oppo recently found themselves competing in the foldable phone market even though they barely operate in the same regions. However, OnePlus is an Oppo subsidiary representing its parent company in the foldable phone segment outside China. OnePlus's first Z Fold-like foldable device called ‘Open' is essentially the same Oppo Find N3 announced for […]

  • By Mihai Matei
  • 1 year ago
Samsung releases new firmware update for the Galaxy S6 series

Samsung releases new firmware update for the Galaxy S6 series

Several old Samsung Galaxy S-series phones were suffering from the GPS issue, which the company has been fixing by delivering updates. Galaxy devices such as the Galaxy S8 from 2017, and the Galaxy S7 from 2016, have already bagged the GPS bug fix update, and now it is time for an even older series, the […]

  • By Sagar Naresh
  • 2 years ago
Samsung releases important update for discontinued Galaxy S7 and S8

Samsung releases important update for discontinued Galaxy S7 and S8

Up until a couple of years ago, even Samsung flagship smartphones only received two major Android OS upgrades and three years of security updates. The company now provides the best software support of any Android OEM. Many devices now receive four Android OS upgrades and five years of security updates. The Galaxy S7 and Galaxy […]

  • By Adnan Farooqui
  • 2 years ago
Samsung says the Galaxy S7 isn’t a phone so it shouldn’t be taxed as one

Samsung says the Galaxy S7 isn’t a phone so it shouldn’t be taxed as one

Samsung has apparently tried to reclassify the Galaxy S7 as anything but a telephone for cellular networks in South Africa in an attempt to convince the South Africa Revenue Service (SARS) to lower import tariffs and get a tax refund. The company failed in its endeavor because, well, the Galaxy S7 is a phone after all, […]

  • By Mihai Matei
  • 4 years ago
PSA: Third-party app Brawl Stars is freezing some Galaxy phones

PSA: Third-party app Brawl Stars is freezing some Galaxy phones

Usually we don't talk about bugs in third-party apps unless they're somehow related to Samsung's Galaxy phones, but that's what seems to be happening with the latest update to the mobile game Brawl Stars. Numerous Brawl Stars enthusiasts are raising complaints about the latest update to the game, which appears to be causing major issues […]

  • By Mihai Matei
  • 4 years ago
Samsung is looking to put an end to Galaxy S7 waterproof-related lawsuits

Samsung is looking to put an end to Galaxy S7 waterproof-related lawsuits

Samsung has been facing accusations of misleading marketing for the Galaxy S7 not only in Australia but also in the US where the company has recently asked a New Jersey court to dismiss a proposed class action suit that was filed by a Galaxy S7 owner earlier this year. The company argues that the plaintiff […]

  • By Mihai Matei
  • 4 years ago