Samsung has been hard at work trying to find out what caused replacement Galaxy Note 7 units to burn up in the same way that recalled units did. Recent reports claim that the company is clueless about the cause and it has promised to make more details public in the coming weeks. The South Korean government has now launched a separate investigation into the matter.
The state-run Korea Testing Laboratory has received five Galaxy Note 7 units that caught fire in the country from Samsung. The lab is going to use X-ray and computerized tomography in a bid to determine precisely what caused these handsets to catch fire. “We have handed over the phones (that caught fire) to KTL and will cooperate with their investigation, but we can't just sit and wait for its result,” a Samsung official said, adding that the company has been mobilizing all possible resources to find the cause that led to the Galaxy Note 7's demise “as soon as possible.”
Samsung's mobile chief has already said that he would find out the cause at any cost just to restore consumer trust and confidence in the company's products. It's going to take a lot to convince many users that Samsung smartphones can be used without any safety issues.
