Samsung has announced that it has launched Digital Service Center in India. It is a one-stop shop for all after-sales service needs of Samsung product users. It offers a personalized customer service experience to all Samsung users.
When users log into the website using their Samsung account, they can see all their registered devices. The website offers self-help content, including DIY (Do It Yourself) videos for troubleshooting. With DIY videos, users can find resolutions for various issues related to their devices. It also lists all the prices for spare parts for smartphones and other mobile devices. Self-help content also includes how to use specific features of Samsung products and how to use them with other devices in the Samsung ecosystem.
Users can book appointments through Digital Service Center to get priority service at service centers. They can locate a service center nearby, avail pick and drop service, or schedule callback requests. Samsung is also offering virtual and remote support for certain issues. Users can also check warranty terms and details of their registered products. The dedicated service website also allows users to track repair requests and service costs related to their products. Digital Service Center can be accessed by visiting the Samsung India website or the dedicated website for the new service.
Mr. Sunil Cutinha, VP of Customer Service at Samsung India, said, “At Samsung, we have always believed in catering to the evolving needs of customers. The Digital Service Center is a step towards simplifying post-purchase services and providing personalized support to our consumers. We understand that to fully empower consumers, they need to be offered easy access to a digitalized ecosystem. The platform boasts easy navigation for consumers and provides them access to product-specific DIY videos, helping them resolve their queries with ease.”
