Samsung will launch its self-repair program later this summer. Apple, which is Samsung's biggest rival in the mobile industry, is one step ahead of the Korean tech giant as it released its self-repair program last month. But first isn't always better, and by the looks of it, Apple's self-repair program is causing more headaches than it solves.
Apple's self-repair kit costs $49 a week to rent, and customers need to be able to provide a $1,200 credit card hold for said toolkit as collateral in case the equipment isn't returned within seven days of delivery.
According to a recent report, the toolkit consists of two giant Pelican cases chock-full of 79 pounds ($36 Kg) worth of equipment, including a suction cup machine and a heating pocket for loosening up adhesives. (via The Verge).
Is Apple doing this out of spite?
Apple's self-repair program is anything but convenient. At the end of the day, acquiring one of these DIY toolkits from Apple costs more than sending a device to an Apple repair center, and needless to say, the DYI process is not very user-friendly.
It's almost as if Apple was forced by the recent trends to offer a self-repair program but doesn't really want customers to use it. Getting an Apple product repaired at a repair center costs less and doesn't pose as many risks.
Hopefully, Samsung won't follow in Apple's footsteps and instead will offer a much more streamlined process for customers that want to self-repair their devices.
Samsung will release its Galaxy self-repair program in the United States this summer. Unlike Apple, Samsung has partnered with iFixit, and in theory, customers should be able to purchase iFixit toolkits at a much lower price compared to the cost of renting Apple's equipment.
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