A month after its release, problems on the Galaxy S10 have started to appear out of the woodwork. Last week, several reports popped up claiming that the Galaxy S10 fails to go into deep sleep, thus draining significant amount of battery juice. Now some new reports claim the devices are plagued with crippling signal strength issues.
Sprint appears to be the most affected carrier
The Samsung Community forum and Reddit is abuzz with complaints regarding signal strength issues on the Galaxy S10. The devices reportedly have reduced signal strength compared to other similar devices. Sprint, in particular, appears to the most affected carrier, though some AT&T and T-Mobile users are also reporting occasional reduced signal strength. Android Police did some tests and found that merely holding the phone “wrong” can affect the signal strength significantly.
Sprint has already acknowledged the issue, and said that it will be resolved with an upcoming software update. In fact, the carrier released an update for the Galaxy S10 series today. However, it's not clear if it fixes the issue as the changelog doesn't mention any such fix. Interestingly, a Sprint employee hinted about this update a few days ago saying if it doesn't fix the connectivity issues, the only resolution will be to exchange the device.
Apparently, disabling Band 41 and 25 support temporarily fixes the issue on Sprint. The carrier, meanwhile, is suggesting users to do some basic troubleshooting, such as a Profile Update, a Power Cycle and a factory reset, before it will exchange the device or swap SIM cards.
Are you facing any network issues on your Galaxy S10? Let us know by dropping a comment below.
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