Be the first - Pre-order the Galaxy S25 Ultra today! Follow us on Google news!

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

News For You
Notifications

Samsung simplifies device repair for AT&T customers in the US

Phone
By 

Last updated: July 13th, 2024 at 11:53 UTC+02:00

There's been a bit of an upheaval in the repair options available for Samsung customers in the United States, but the company is forging ahead with a new collaboration that aims to simplify the device repair process, at least for one carrier's customers in the country.

Samsung has simplified the process for those who own its devices on AT&T, the second largest mobile carrier in the United States, making it easier for them to schedule a repair for their device.

AT&T CS agents can now schedule repair appointments

The aim is to make same-day, walk-in repair more accessible for users who are on AT&T. The company has teamed up with the carrier to provide Same Unit Repair options to its customers. So instead of requesting a device change via customer service, AT&T Call Center agents can now schedule in-warranty, walk-in repair service appoints at around 700 Samsung retail or uBreakiFix by Asurion locations across the country.

This greatly simplifies the process of obtaining an appointment for repair services. Customers don't have to contact different parties, they simply call up AT&T and have one of their agents schedule the appointment for them. The focus will remain on Same Unit Repair, meaning that the repair service provider would try their best to fix the customers' own device.

A lot of other companies, including Apple, would simply either swap out the customers' broken device for a new unit or a comparable refurbished unit. Samsung understands that devices are very personal which is why every effort would be made to fix the customer's own device and bring it back to “factory quality condition.”

All repaired devices will be provided with a 90-day limited warranty or the remaining period of the original warranty. The repair centers have Samsung-certified technicians and only use Samsung's genuine parts for repair jobs, ensuring a high level of service quality. Same-day repairs are available for most mobile devices, including Galaxy S21 models and up, as long as appointments are made by 3PM or earlier.

Phone AT&TUnited States
Galaxy AI summarized

Scroll for more related content
News For You

You might also like

AT&T Galaxy S25 series pricing starts from $0

AT&T Galaxy S25 series pricing starts from $0

AT&T joins major carriers Verizon and T-Mobile in confirming its pricing and availability details for the Galaxy S25, Galaxy S25+, and Galaxy S25 Ultra that were unveiled today at the Unpacked event in San Jose, California. Customers who trade-in an eligible device can get the Galaxy S25 handsets for basically $0, continent on meeting the […]

  • By Adnan Farooqui
  • 2 days ago
Leaked Galaxy S25+ images reveal a mysterious new detail

Leaked Galaxy S25+ images reveal a mysterious new detail

We're about a month or so from the official launch of Samsung's Galaxy S25 series. It goes without saying that we'll be seeing a lot of leaks in the coming days. Some leaked images of the US-bound Galaxy S25+ have surfaced online today, potentially giving us a good look at one of the upcoming flagship […]

  • By Adnan Farooqui
  • 1 month ago
Samsung US job openings reveal a burning desire to take on TSMC

Samsung US job openings reveal a burning desire to take on TSMC

Samsung's Foundry division lost over a billion dollars last quarter and has shut 50% of its production capacity, but the conglomerate still has a burning desire to compete against TSMC in the lucrative contract chipmaking industry. To that end, it's keeping up with significant investments in the foundry arm, particularly for the new chip plants […]

  • By Adnan Farooqui
  • 2 months ago
Samsung’s giving you the chance to win a 49-inch Odyssey G9 gaming monitor

Samsung’s giving you the chance to win a 49-inch Odyssey G9 gaming monitor

Gaming monitors are turning out to be a lucrative business and Samsung is fully engaged in making the most of this opportunity. The company leads the gaming monitor market as it continues to release new models that provide superior performance and quality. Samsung is running a new promotion in the United States, providing customers with […]

  • By Adnan Farooqui
  • 6 months ago
Next-gen Galaxy devices are available for pre-order through AT&T

Next-gen Galaxy devices are available for pre-order through AT&T

Samsung's new Galaxy device lineup unveiled at Unpacked 2024 is now available for pre-order in the USA from Samsung, but you can also pre-purchase the devices through AT&T. Here's all you need to know. AT&T offers the Galaxy Z Flip 6 with 512GB of storage for $1,099, $30.56 a month through an AT&T Installment Plan, […]

  • By Mihai Matei
  • 7 months ago
Samsung’s got a highway named after it in Texas

Samsung’s got a highway named after it in Texas

Texas is the hub of Samsung's semiconductor manufacturing in the United States. The company has long had investments there and also decided to establish its new chip factory worth billions of dollars in Taylor, Texas. Samsung has also been contributing to build some public infrastructure surrounding these manufacturing facilities. A new highway has been built […]

  • By Daniel Scuteri
  • 8 months ago